“Had someone claimed that the LEGO Group could have a new global quality management system in place in just twelve weeks, most would
have doubted them. But had they claimed it would be fun, no one would have believed them. The reality is that both are true.”
”I believe New Future Formula made a difference for us in terms of both speed and quality with the added bonus of a lot of fun and energy.”
Director, LEGO Group
Read the Quality Story of LEGO,
Paper presented at QMOD 2009 in Verona - the world leading academic conference on Quality Management and Organizational Development.